Last updated: 2025 OCT 30
1. Introduction
Welcome to Career Wings (the “Consultancy”, “we”, “us”, or “our”). We provide career guidance, university & country selection, application, visa assistance and test-preparation services via our website www.careerwingedu.com .
We are committed to protecting your personal data and this Privacy Policy explains how we collect, use, disclose, retain and protect your information when you use our Website or engage our services.
2. What information we collect
We may collect the following categories of personal information:
- Contact information (such as name, email address, phone number, WhatsApp/Viber number, postal address) when you make an inquiry, register for services, or contact us via the Website.
- Educational / professional information (such as current qualification, test scores, intended destination/university, resume/CV, transcripts) when you engage our services.
- Identity verification information (where required by us or partner institutions) such as passport details, visa documents, date of birth, national ID.
- Usage and technical information: details of how you access the Website (IP address, browser type, device, pages visited, referral source, cookies) and any preferences you set.
- Communication data: records of your correspondence with us (emails, messages, phone calls) for service delivery and support.
- Any other information you voluntarily provide to us (for example, when you fill out forms, subscribe to newsletters, or participate in events).
3. How we use your information
We use your personal information for the following purposes:
- To respond to your inquiries, provide counselling and guidance, select universities/countries, support applications, assist with visas, and deliver test-preparation services.
- To verify your identity and eligibility for services, partner universities or visa processes.
- To manage our relationship with you, including contract fulfilment, billing (if applicable), support and communications.
- To personalize and improve our services and Website, including tailoring guidance to your goals, conducting analytics, and monitoring performance.
- To send relevant communications: newsletters, updates on services, events or changes (you may opt out).
- To comply with legal or regulatory obligations (for example in relation to visas, immigration, auditing, or other compliance).
- To protect our rights, investigate fraud or misuse, enforce our terms and policies.
4. Disclosure of your information
We may disclose your personal information:
- To our partner universities, colleges or institutions (domestic or international) where you apply through our services.
- To third-party service providers who perform functions on our behalf (e.g., marketing platforms, analytics, hosting, payment processors).
- To government, immigration or regulatory bodies as required by applicable law (for example for visa processing or audits).
- To our professional advisors, accountants, auditors or lawyers as needed.
- To a buyer or successor in the event of a merger, acquisition or sale of our business (with appropriate protections).
- Where you have provided consent for a specific disclosure.
5. Retention of your information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for meeting our legal, accounting or reporting obligations, or as needed for the statute of limitations in applicable jurisdictions. When no longer required, we will securely delete or anonymise your data.
6. Security of your information
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and similar technologies
Our Website uses cookies and similar tracking technologies to distinguish you from other users, to provide and improve our services, to analyze Website traffic and usage patterns.
You can configure your browser settings to reject cookies or to alert you when cookies are being used; however some parts of the Website may not function properly in that event.
8. Your rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to rectify or correct inaccurate or incomplete data.
- The right to request deletion or erasure of your personal information in certain circumstances.
- The right to restrict or object to processing of your information in certain cases.
- The right to withdraw your consent at any time (where processing is based on consent).
- The right to lodge a complaint with a supervisory authority if you believe our processing violates applicable law.
To exercise any of these rights or ask questions about our use of your personal information, please contact us (see section 10).
9. International transfers
Because our services involve global destinations (Australia, UK, USA, Canada, Japan etc.) your information may be transferred to, stored in or processed in countries other than your country of residence. We will ensure that such transfers are subject to appropriate safeguards and comply with applicable data protection laws.
10. Contact us
If you have any questions about this Privacy Policy, or you wish to exercise any of your rights, you may contact us at:
Email: [email protected]
Phone: +977 980-1234567, +61 2 1234 5678 ,+44 20 1234 5678
Office address: Lalupate Marg, Putalisadak, Kathmandu 44600, Nepal
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will post the updated version on our Website and indicate the “Last updated” date at the top. We encourage you to review this Privacy Policy periodically.